Guarantee

Buy with confidence, all our products are guaranteed

Biotrend markets quality products for research and in-vitro diagnostics.

However, if a product does not perform as stated on the manufacturer's datasheet, Biotrend is committed to do its utmost to enable you to achieve results consistent with the product specifications.

For this, our dedicated technical support advisors are at your disposal to help you to find the best solution.

How does it work ?

Order the product of your choice
Test the product under the conditions indicated by the manufacturer
If you encounter problems, please contact our technical support service

We will then :

First, support and optimization to adapt the protocol to your needs
Second approach : replace the product with another lot or a similar product
If no other solution is possible: a credit note for the value of the product will be issued.